Business Systems Specialist

NON-EXEMPT

Remote position

The Business Systems Specialist will play a pivotal role in evaluating, implementing, and maintaining software applications to support the credit union’s operations. Responsibilities include analyzing user needs, troubleshooting application issues, and collaborating with cross-functional teams to ensure seamless integration and functionality.

KEY RESPONSIBILITIES

• Provide Tier 2 technical support, including troubleshooting, identifying opportunities, and providing effective communication, updates and statuses.
• Support software applications, including Fiserv DNA, relating to configuration, troubleshooting
  and user access management.

QUALIFICATIONS

• Bachelor’s degree in computer science or related field with 1-3 years of experience working in IT support; Tier 2 support preferred; or a combination of education and experience providing equivalent knowledge.
• Must have 1-3 years' experience supporting and using Fiserv’s DNA.
• Excellent communication skills and proficiency in using common and complex software applications.
• Intermediate to advanced experience with Windows Operating System with the ability to skillfully use the Microsoft Office suite including Word, Excel, PowerPoint, and Outlook.
• Proficiency with Adobe Acrobat and database applications, as well as the ability to learn new applications quickly is necessary; requires general knowledge of network use and a high degree of desktop computing proficiency.
• Must be able to work one or more evenings per month and be available for after-hours support

The humanity, commitment, courage, and capability of Members Cooperative Credit Union’s individual employees has always been the foundation of our success. We are committed to an inclusive organizational environment that encourages the full participation of all members of our diverse workforce and enables everyone to use the full range of their talents, skills, and abilities to serve members. MCCU recruits, hires, employs, trains, promotes, and compensates individuals based on job-related qualifications and skills and will continue to be a proud equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. MCCU is committed to providing an environment of mutual respect where equal employment opportunities are available to all teammates and applicants.