Engagement Specialist

We are looking for a professional, customer service-oriented individual to join our Aitkin team as an Engagement Specialist (Teller). This position is responsible for executing financial transactions for our members, including opening foundational accounts in a timely and accurate manner to promote and maintain positive member relationships. The ability to effectively build relationships with prospective and existing members is of the utmost importance as each person’s financial journey is different. A successful day for an Engagement Specialist includes educating our members on credit union products and services while consistently providing an exceptional member experience.

Key Responsibilities

• Provide a high level of service to all credit union members.
• Identify members’ financial needs and recommend appropriate products and services.
• Execute accurate financial transactions.
• Perform day-to-day, in-branch, operational duties.
• Cash handling.
• Leverage MCCU resources to remain current with credit union policies, procedures, products and services

Qualifications

• High school diploma or equivalent
• Minimum of two years of experience in a customer-focused role.
• Cash handling experience.
• Intermediate to advanced user level experience with Microsoft Word and Outlook.
• The ability to effectively and professionally communicate, both verbally and in writing, to individuals with varying degrees of financial knowledge.
• Comfortable with continuous interactions with the public throughout the workday.
• Experience in, and comfortable with, deescalating issues with upset members.

Schedule

• Schedule will vary, Monday – Friday 8:30 a.m. – 5:00 p.m. and Saturdays 9:00 a.m. -12:00 p.m.

Wage & Hour Details

• Full-time, 37-40 hours per week
• Pay is hourly
• Starting pay range: $18-$19/hr, pay commensurate with experience

Benefits

• Medical, dental and vision plan options
• Health Saving Account and Flexible Spending Account options
• 401(k) with competitive company match
• Paid time off, paid holidays, personal time and paid volunteer time
• Development time and tuition reimbursement
• Company provided life insurance, short-term and long-term disability insurance
• Voluntary benefits including life, critical illness, accident and hospital indemnity coverage
• Paid parental leave
• Discretionary, annual profit-sharing bonus

Equal Opportunity Employer/Veterans/Disabled

Members Cooperative Credit Union (MCCU) is an Equal Employment Opportunity employer. We are committed to an inclusive organizational environment that encourages the full participation of all members of our diverse workforce and enables everyone to maximize their talents, skills, and abilities to serve our members. MCCU recruits, hires, employs, trains, promotes, and compensates individuals based on job-related qualifications and skills. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

For questions or, if you need assistance completing the application process, please contact recruiting@membersccu.com.